Law Firm Newsletters: September 2010 Archives

September 23, 2010

Attorney Marketing Improving Email Newsletter Performance

You can improve your email newsletter performance easily and quickly by fixing your email subject line. This is something that most attorneys never give any thought to. In fact, most attorneys are not even sending out an email newsletter at all. But if you are reading this, there is a good chance that you are either sending out an email newsletter or thinking about sending out an email newsletter.

The way to get your email newsletter opened is to make sure your email subject line does one of four things:

  • Attracts Attention
  • Sounds Outrageous
  • Is Self-Deprecating
  • Causes Confusion

As long as the subject line has one of the four qualities listed above, your email will be opened.

Here is a brief description of each quality and why they are successful.

Attracting Attention

This is pretty obvious. If your subject line attracts attention your email will get opened. The problem these days is that most of the words that attract attention will force your email right into the spam filter. I am talking about words like FREE or NAKED.

The best way to attract attention these days is to use a word or phrase that is in the news. You can even use the name of a celebrity. Many people have had success with subject lines like:

"What would Oprah do?" or "Tiger Woods would not have gotten caught if..."

Sounding Outrageous

It is not really too hard to sound outrageous. Simply go to the supermarket and look at the headlines on the checkout stand tabloids. Those headlines work. But obviously an attorney will need to be more conservative (yet still outrageous for an attorney). Some examples:

"How a bonehead attorney won a $14 million verdict" or "Man flunks out of law school and gets elected as a judge"



Self-deprecating

These subject lines are my favorite because they always work and nobody is ever offended by them. You simply use the subject line to put yourself down. People always open those emails because delighting in the misery of others is human nature. Here are some examples:

"How I Got So Fat" and "I was Wrong"

Causing Confusion

The clinical term for it is cognitive dissonance. The technical definition is: Holding two conflicting ideas at the same time. My definition: Confusing the crap out of someone.

When the mind sees two conflicting ideas together it has a psychological need to reconcile them. We see this in the phenomenon known as buyers' remorse. If a buyer is not instantly reassured that his purchase was valuable he will feel badly about making it. This feeling is the cognitive dissonance between spending money and obtaining a new product.

The way to solve this is to provide the purchaser the opportunity to return his purchase immediately. This will endear it to him and he will immediately find ways to justify it.

The way to leverage this in an email is through email is by placing the opposing beliefs in the subject line. Some examples:

"Why Smart Lawyers Fail" or "The fastest runner lost the race" or "Lost boy found at home"

People will resolve this conflict by opening your email.

There are some other techniques used for developing good subject lines but these are some of the most common.

If you want your attorney marketing to take off, begin using these subject lines in your email. You will be amazed at the results.

September 10, 2010

You Do Have Time For A Newsletter

One of the things I constantly hear from lawyers is that they do not have any time to write, edit and mail a monthly print newsletter. They tell me how busy they are and they lament about the amount of time they spend working on client matters and, in the same breath, complain that they do not have enough work. That is when I know something is fishy.

Both Cannot Be True

If you do not have time to write two brief articles each month, how can you possibly need more client work? The two things should be mutually exclusive, unless....

If you are as puzzled as I was when I heard this, I will make things clear:

If you take on lots of clients at low fees, you will feel like you don't have enough work. In reality you have too much work. It is just work at a really low rate. This is a different kind of marketing problem. It is not a problem of quantity but a problem of quality.

The solution to the quality problem is to get your clients from better sources. As far as I know referrals are the absolute best sources of new clients. This is where your newsletter can be a very helpful tool. Your newsletter is designed to keep you "top of mind" with your clients and referral sources. That means it helps you generate awareness among these groups so that when someone has a need for your services, they immediately think of you. That is the value of a newsletter. It is a referral tool.

Can Your Law Firm Benefit from a Monthly Newsletter?

Here is a good way to tell if you law firm can benefit from a monthly newsletter:
Ask yourself if you receive one referral per month per 500 people you know. This means if you have 1,000 people in your contact database, you should get two referrals per month. If the answer to that question is "NO" then you will definitely benefit from a law firm newsletter.


Addressing the Time Issue

For the sake of argument, let's say your time is worth $500 per hour. And let's say it takes you two hours to write each article for your newsletter. That means you are spending about four hours per month on your newsletter. It costs you $2,000 in "time" to put your newsletter together. If the printing and mailing cost of that newsletter is $1 each (that is a very high estimate) and you send it to 1,000 people, your total cost, including your time, is $3,000.

If you do this consistently, you will get at least two leads per month from your newsletter. If you stink at converting leads you will only convert half of them. So your newsletter will be responsible for only one client each month. But if your average client fee is $6,000 or more you have received a 100% return on your investment.

Bottom Line

The bottom line on the use of newsletters for lawyers is they work. This is indisputable. They are probably one of the most cost effective tools you have in your marketing arsenal.

I highly encourage you to add a monthly print newsletter to your law firm marketing plan.